Terrible Experience

I came across this blog while reading about other complaints of limousine companies. I want to share my story too if you don’t mind.

I am writing to tell you about our terrible experience with Captain Limousines in 2009. We traveled from two hours out of town for a night in Dallas and contracted this limo company for a full evening of limousine services.

The limousine was meant to be ours for the full evening and we scheduled a pick up in Irving, two-drop offs during the night and return service back home. The evening started off well, and we felt comfortable paying the full $650 amount, but things quickly changed when we decided to end our evening early and called for a 12:00 a.m. pick up instead of a 2:00 a.m. pick up. Although the driver assured us that he would be there in 15 minutes, an hour and a half and five phone calls to his supervisor (which were never answered) later , he finally arrived.

This was only the beginning of our problems with their service. Instead of taking us directly to the first of three final drop offs (as was agreed), they took us back into downtown. We arrived at the first drop off location at 2 a.m. where the driver asked me to exit the limo to have a discussion with him. Frustrated and annoyed, we yelled at each other in a residential area until he finally agreed to drive us back to Irving.

They drove us back downtown again instead of west toward Irving; this was the final straw for all of us. We tried to have a discussion about the terms of the vehicle but they were impossible to talk with, behaving stubbornly and refusing to do their job. 2:30 a.m. in a strange part of town with a non-complainant driver, all 14 passengers hailed four separate cabs at $40 each to get us home.

As a tourist in Dallas, I have never been so appalled with a limousine service as I was this night. All the passengers that evening can agree the company was disrespectful and unprofessional. According to their website their "Business is You” but should be ashamed of their horrible service.

It saddens me to think of someone’s evening or even worse, wedding ruined by this company’s horrible customer service.